You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United Kingdom and elsewhere in the world where Simply Lettings has facilities.
We may collect and store the following personal information:
(i) email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers.
(ii) review information.
(iii) community discussions, chats, feedback, correspondence through our sites, and correspondence sent to us.
(iv) other information from your interaction with our sites, services, content and advertising, including computer/device and connection information, browser details, statistics on page views, ad data, IP address and standard web log information.
(v) geographic, demographic and navigation data.
You will have the opportunity to provide contact information for other people through our website (for example if you invite a friend to join your Simply Lettings by email through our website). You should obtain the consent of other individuals prior to providing Simply Lettings with their personal information.
In common with most other websites on the internet we use "cookies" (small text files placed on your computer/device) on some of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and make your user experience better. A few important things you should know about cookies are that:
(iii) Most cookies are "session cookies", meaning that they are automatically deleted from your hard drive at the end of a session.
(iv) You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.
(v) You may encounter cookies from third parties and affiliates on certain pages of the sites that we do not control.
Simply Lettings uses the information we collect about you for the following general purposes:
(i) for registration and to manage your user account, including to facilitate your access to and use of our site.
(ii) to communicate with you in general, including to provide information about Simply Lettings and invitations from the Simply Lettings community.
(iii) to enable us to publish your reviews, forum posts, and other content to the Simply Lettings community.
(iv) to respond to your questions and comments.
(v) to measure interest in, and improve our products, services, and website.
(vi) to notify you about special offers and products or services available from us or our partners that may be of interest to you.
(vii) to otherwise customise your experience with Simply Lettings.
(viii) to solicit information from you, including through surveys.
(ix) to resolve disputes or troubleshoot problems.
(x) to prevent potentially prohibited or illegal activities.
(xi) to enforce our Terms and Conditions of use.
(xii) and as otherwise described to you at the point of collection.
We will communicate with you by email for the following purposes:
(i) in the operation of your user account (for example registration, forgotten passwords etc).
(ii) to inform you of products, offers and promotions you may be interested in. You can opt out of these communications at any time on the User Details/Profile pages on our websites.
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information on other users and information we collect from other companies and use it to improve and personalise our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customisation programs, simply indicate your preference via the User Details/Profile pages on our websites.
Simply Lettings may share your information with the following entities:
(i) Third party vendors who provide services or functions on our behalf, including business analytics, customer service, marketing, distribution of surveys and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
(ii) Business partners with whom we may offer products or services in conjunction. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
(iii) Affiliated websites. If you were referred to Simply Lettings from another website, we may share your registration information, such as your name, email address and food preferences with that referring website. We have not placed limitations on the referring websites' use of personal information and we encourage you to review the privacy policies of any website that referred you to Simply Lettings.
(iv) We also may share your information with law enforcement agencies in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
(v) When we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Simply Lettings, our users, or others; and in connection with our Terms and Conditions and other agreements.
(vi) In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular restaurants and takeaways. This information does not contain any personal information.
Your "Display Name" is displayed throughout Simply Lettings (and so available to the public) and is connected to all of your Simply Lettings activity. Other people can see your reviews, feedback, ratings and associated comments. Notices sent to other community members about suspicious activity and policy breaches on our sites refer to Usernames. So, if you associate your actual name with your Username, the people to whom you have revealed your name will be able to personally identify your Simply Lettings activities. If you are a business, your contact details (such as name and geographical address) may be visible.
We may disclose personal information to provide our service, respond to legal requirements and enforce our policies.
We may also share your personal information with:
(i) Service providers under contract who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs and customer support).
(ii) Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
(iii) Law enforcement agencies, government agencies or third parties in response to a request for information relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other Simply Lettings user to legal liability. The personal information we disclose may include your User ID and User ID history, name, email address or anything else that we deem relevant.
We endeavour to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by visiting the User Details/Profile page on the Simply Lettings website.
You can close your Simply Lettings account by contacting us via the link on the footer of the Homepage and other pages. We will send you an email to confirm your request. Please note that after your account is closed, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Simply Lettings User Agreement, and take other actions otherwise permitted by law.
If you are visiting our websites from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom where our servers are located and our central database is operated. This is under the jurisdiction of the Data Protection Act and other English Law. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
Your password is fundamental to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password and inform Simply Lettings.